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about 1 year ago
Travel Futures
Salary: £20,000 - £22,000 p/a plus benefits
Location: London City
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Reservations Jobs

Group Reservations Agent – Spanish speaking – central London


Do you have a passion for travel? A leading International Tour Operator are looking for a bilingual Group Reservations Agent to join their enthusiastic, vibrant and multicultural team. Someone with excellent spoken and written communication skills in English and a second language with previous experience within travel or hospitality industry who wants to build a career in travel and advance their knowledge and skill set will thrive in this role!


As a Reservations Agent, what will you be doing?

  • Contacting hotels by phone, email or fax in order to discuss present and future reservations
  • Select appropriate contracts and none contracted hotels according to sales requirements
  • Process bookings and inputting details/rates
  • Negotiate rates and conditions such as cancellation and payment policies
  • Provide suitable alternatives as and when required
  • Produce accurate documents/reports
  • General admin tasks
  • Dispute handling
  • Process deposits/refunds
  • Negotiate book outs, compensations and cancellation charges when needed
  • Prioritise workload according to deadlines


What do they expect from you?

·         Excellent spoken and written communication skills in English

·         Someone with outstanding time management and organisation skills

·         Preferred negotiation, customer service and problem-solving abilities

·         Sound knowledge of MS office applications

·         Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered


Company Benefits and Incentives?

·         Competitive salary

·         Flexi-time working hours

·         Group Personal Pension Plan

·         Interest free season ticket loan available after trial period and repayable over one year

Free on-site health club (gym, swimming pool, sauna, etc...

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