Incoming Groups Consultant  - Uxbridge £20k – £24k

French, Italian or German Speaker

·         Responsible of the Groups accommodation and every other service the clients request inside the hotel such as banqueting, conference, meals to suit their specific needs.

·         To contact hotels and negotiate group rates (by email/fax/phone) to advise rooming lists, arrival times etc.

·         Process client requests.

·         Inputting and checking rates onto the in-house system

·         Dealing with clients and hotels complaints, investigating incidents in a professional and thorough manner

·         Compile details tour reports accordingly, and negotiate possible compensation as and when required

·         Prioritise the workload according to deadlines, arrival dates etc.

·         Negotiating other conditions such as cancellation policies/charges with hotels when rooms are decreased with the agreed deadlines, extending or amending agreed conditions as appropriate. 

·         Administration tasks including deposit payments to the hotels and additional charges or refunds to sales offices to be issued due to different reasons. 

Skills and Experience

Relevant Skills/Characteristics

·         Superb interpersonal and communication skills

·         Organisational skills are a must

·         Professional and friendly telephone manner

·         Ability to work under pressure and meet tight deadlines

·         Confident to work without supervision

·         Ability to work independently or as part of a team

·         Strong attention to detail

Required Experience/Knowledge

Essential

·         Excellent spoken and written communication skills in English

·         Sound knowledge of MS office applications and computer skills

·         Sound knowledge of domestic and international travel trends

Desirable

·         Experience working in the travel industry with similar role.

·         Fluent in French or German or Spanish

·         Personal travel experience would be considered