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about 1 month ago
Travel Futures
Salary: £20k - 22k per year + bonus & benefits
Location: Battersea
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs

A Guest Services Executive is required by our client who are an award-winning luxury travel to join a busy and vibrant in-house operations team. You will be responsible for responding to all pre and post travel enquiries and correspondence from customers, either by telephone, email or letter. The ideal candidate will have some experience of working for a travel in a support and/or customer relations / services capacity. 

The key responsibilities for the Guest Services Executive are:

  • Ensure the required level of guest service and communication is achieved by telephone, letter and email at all times.
  • Demonstrate a sense of urgency depending on the volume of enquiries, and adapt and prioritise as required.
  • Maintain the highest level of written communications for pre and post travel correspondence.
  • Provide information which is 100% accurate and which addresses 100% of the guest’s questions during each contact.
  • Communicate effectively with guests and external contacts.
  • Ensure the teams and companies’ objectives and goals are met

The key skills required for the Guest Services Executive are:

  • Exceptional customer services and administration skills
  • A passion for working in the travel industry
  • Excellent communications skills, written and interpersonal
  • Good organisational and prioritising skills
  • IT Literate – experience of travel reservation systems
  • Ability to prioritise tasks and work to deadlines
  • A willingness to work a 5 day over 7 days shift system

To apply for the Guest Services Executive position please click on the link below and apply with Travel Futures.

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