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5 months ago
Salary band: Any
Location: Dorset
Job type: Permanent
Contact: TeamJobs
Category: Bar Jobs
We are looking for an experienced Guest Service Manager to join the team at a fantastic hotel in Bournemouth, The hotel is based in the town centre with bedrooms, a bar and lounge.The Guest Service Manager will ideally have previous experience working in a hotel.As a Guest Service Manager you will be expected to maintain and provide excellent guest service at all times and provide assistance and support to the team.Duties and responsibilities of the Guest Service Manager:Deputise in the absence of Senior Management and make necessary decisions within given guidelinesCarry out Duty Management shifts, ensuring the smooth operation of the business and the safety of staff and guestsup-to-date knowledge of the hotel rates and promotions and take an active interest in the sales function of the hotelActively seek to maximize occupancy and yieldManage and drive quality of hotel and serviceEnsure customer care and guest satisfaction at all timesComplete banking on a daily and weekly basisComplete orders for hotel and manage house stock levelsDisplay a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill developmentTake reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtainedCheck guests in and out, including preparation of guest bills and authorizing paymentsResponsible for cash handling including float and bankingThis is a great opportunity to be part of a growing company. If you feel you have the desire and skills necessary to succeed as a Guest Service Manager then please do apply or contact me in confidence on .

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