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4 months ago
Salary band: £15k - £20k
Location: Dorset
Job type: Permanent
Contact: Anonymous
Category: Bar Jobs
We are looking for an experienced Guest Service Manager to join the team at a fantastic hotel in Bournemouth, The hotel is based in the town centre with bedrooms, a bar and lounge.

The Guest Service Manager will ideally have previous experience working in a hotel.

As a Guest Service Manager you will be expected to maintain and provide excellent guest service at all times and provide assistance and support to the team.

Duties and responsibilities of the Guest Service Manager:

Deputise in the absence of Senior Management and make necessary decisions within given guidelines
Carry out Duty Management shifts, ensuring the smooth operation of the business and the safety of staff and guests
up-to-date knowledge of the hotel rates and promotions and take an active interest in the sales function of the hotel
Actively seek to maximize occupancy and yield
Manage and drive quality of hotel and service
Ensure customer care and guest satisfaction at all times
Complete banking on a daily and weekly basis
Complete orders for hotel and manage house stock levels
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained
Check guests in and out, including preparation of guest bills and authorizing payments
Responsible for cash handling including float and banking

This is a great opportunity to be part of a growing company. If you feel you have the desire and skills necessary to succeed as a Guest Service Manager then please do apply or contact me in confidence on (Apply online only)

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