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Guest Services and Porterage Manager - Luton


Elite Hotels
Salary band: Any
Location: Bedfordshire
Job type: Permanent
Contact: Elite Hotels
Category: Chef Jobs
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Luton Hoo, Bedfordshire, now has an exciting opportunity available for a Guest Services and Porterage Manager to join our Front of House team.

The Guest Services and Porterage Manager will ensure that guests receive the warmest welcome and that their arrangements are looked after from arrival to departure. To implement the highest quality of guest service standards delivery and demonstrate the traditional hospitality expected of a five star country house hotel.

Attributes & Experience Candidates should be able to demonstrate management or supervisory experience in Concierge, Reception, Porters or related discipline in the hotel or travel trade industry preferably gained within a 4/5 Star establishment. Applicants should be computer literate and preference will be given to candidates who have experience in Opera Fidelio or similar advanced PMS systems. For this post we require an excellent command of the English language both verbal and written and outstanding communication and leadership skills. Candidates should also be able to demonstrate a clear understanding of the highest level of customer service.

Benefits As a people focused Investor In People Company we offer a great range of benefits to the successful candidate, including


28 days paid holiday per annum or pro-rata ( including 8 bank holidays )
Free Car Parking
Contributory Personal Pension scheme
Private Health Care*
Childcare Vouchers
Employee Assistance Programme
Free meals whilst on duty compliments of the Chef
Structured Career Development
Excellent Training and Development opportunities
Discounts on hotel facilities and services
Long Service Awards Recognition with Annual Luncheon
Employee of the Year Awards
GEMS recognition programme
Recruit a Friend - bonus scheme
Annual staff party
Annual Christmas luncheon
* Conditions apply
Luton Hoo, Bedfordshire, now has an exciting opportunity available for a Guest Services and Porterage Manager to join our Front of House team.

The Guest Services and Porterage Manager will ensure that guests receive the warmest welcome and that their arrangements are looked after from arrival to departure. To implement the highest quality of guest service standards delivery and demonstrate the traditional hospitality expected of a five star country house hotel.

Attributes & Experience Candidates should be able to demonstrate management or supervisory experience in Concierge, Reception, Porters or related discipline in the hotel or travel trade industry preferably gained within a 4/5 Star establishment. Applicants should be computer literate and preference will be given to candidates who have experience in Opera Fidelio or similar advanced PMS systems. For this post we require an excellent command of the English language both verbal and written and outstanding communication and leadership skills. Candidates should also be able to demonstrate a clear understanding of the highest level of customer service.

Benefits As a people focused Investor In People Company we offer a great range of benefits to the successful candidate, including


28 days paid holiday per annum or pro-rata ( including 8 bank holidays )
Free Car Parking
Contributory Personal Pension scheme
Private Health Care*
Childcare Vouchers
Employee Assistance Programme
Free meals whilst on duty compliments of the Chef
Structured Career Development
Excellent Training and Development opportunities
Discounts on hotel facilities and services
Long Service Awards Recognition with Annual Luncheon
Employee of the Year Awards
GEMS recognition programme
Recruit a Friend - bonus scheme
Annual staff party
Annual Christmas luncheon
* Conditions apply

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