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14 days ago
Center Parcs
Salary band: Any
Location: Cumbria
Job type: Permanent
Contact: Center Parcs
Category: Customer Service Jobs
We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Join the UK's number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations. ABOUT THE BENEFITS Annual profit share/management bonus Staff Reward Scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets ABOUT THE ROLE We are looking for a Guest Services Assistant to join our team on a fixed term basis. The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills. In this role, you will work at the main Information Desk within the Village Centre, providing guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments. The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face. HOURS OF WORK This is a fixed term role for 3 months. You will be contracted to work 120 hours per 4 week period on a flexible basis. This means that your days and hours of work could vary each week but you will always receive at least your contracted hours each 4 week period. Our Guest Services Department is open 365 days per year between the hours of 8am and 10pm therefore you will be required to be fully flexible to work a variety of shifts. ABOUT YOU Essential requirements: Excellent communication skills Desirable requirements: Computer literate and proficient in the use of Microsoft Outlook, Word and Excel Closing date: 27 September 2016 at 12 Noon Interviews will be held on 29 September 2016

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