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5 months ago
Trafalgar Management Services Ltd
Salary band: Any
Location: London
Job type: Permanent
Contact: Trafalgar Management Services Ltd
Category: Customer Service Jobs
Operating in 60 countries, on 5 continents, with over 35 offices and more than 4,000 team members The Travel Corporation is a highly successful international travel group. Our business is built on value, quality and providing an outstanding leisure experience, plus an uncompromising commitment to customer service. Travcorp UK Limited, a part of the Travel Corporation, represents its sister companies Trafalgar, Insight Vacations, Grand European Travel and Brendan Vacations in London. If you are an individual that wants to make a difference in delivering excellent and thoughtful customer service and care to our guests on their holiday, then this could be the position for you. Working as a key player in a small, respected and dedicated team you will also find yourself working unilaterally with other departments and global offices to ensure the best possible outcome for our guests and staff, dependent on circumstances. The Guest Support Executive will work closely with the Guest Support Manager in their role and departmental responsibilities. The Guest Support Executive will be required to offer logistical assistance, emotional support and advice to guests and Tour/Travel Directors that have been faced with an emergency. Duties will vary from case to case and may involve assisting with travel arrangements, hotel reservations, offering linguistic assistance in a foreign language (provided by the Guest Support team or arranged through an external company if necessary) and liaising with ground agents or insurance providers - whatever is required to ensure that the guests are looked after. You will be responsible for accurate record and log keeping relating to all incidents. The role also involves the processing of specific requirements for guests travelling in our region and making recommendations based on their preferred holiday choice. In addition, during the low season the Guest Support Executive will assist the Guest Documentation team with the guest documentation preparation, production and proofreading for the following summer season. No formal qualifications are required; however proficiency in spoken and written English is essential. Knowledge and proficiency in another language is advantageous. Qualities required for the role are: Self-motivatedCaring and sensitive personalityGeneral knowledge of basic medical practicesProactive decision makerAble to prioritise at all timesExcellent team playerComputer savvy and quick to grasp systems (SalesForce, Tropics, PDMS) As a member of the Guest Support team, you will be required to work out of hours of which your efforts will be rewarded.

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