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18 days ago
C&M Executive Recruitment
Salary band: Any
Location: London
Job type: Permanent
Contact: C&M Executive Recruitment
Category: Call Centre Jobs
Head of Customer Service - Travel Industry - Central London. A fantastic opportunity to join a well-known, reputable travel company based in Central London, responsible for heading up a small customer relations team and implementing new procedures to drive the customer experience. Head of Customer Service ResponsibilitiesYou will be responsible for motivating and leading you team and monitoring performance to ensure key performance indicators are reached. You will promote a positive service culture and make reccomendations on how to improve the customer experience. You will seek opportunities to maximise margins, encourage repeat business and manage relationships with suppliers to ensure any issues resulting in customer complaints are dealt with in a timely manner. You will seek a positive working relationship with the sales team, ensure quality assurance is maintained, lead on the recruitment, training and inducting of your team members and manage the team rota. Head of Customer Service Responsibilities Strong background of leading a team within a travel industry, call centre environmentTrack record of team leadership and driving performanceCommercial understanding of budgets, forecasting and margin managementExperience of managing a service related team within a Dynamic Packaging environmentExcellent interpersonal skillsExperience of supplier relations or managing supplier standards Head of Customer Relations Package A competitive salary depednant on experience to be discussed on application Don't keep a good thing to yourselfWe grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit /

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