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about 1 month ago
Travel Futures
Salary: £35K plus bonus and benefits
Location: Central/West End, East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Operations Jobs, Product Manager Jobs, Tour Operator Jobs, Travel Executive Jobs, Travel Manager Jobs

Travel Industry – Head of Group Travel Operations - £35,000 per annum - London


A Head of Group Travel Operations is required by a leading specialist travel tour operator who offer superb once in a lifetime travel experiences to ensure the smooth running of group tours and operations for this award winning cultural activity travel company.


As Head of Group Travel Operations you will:


  • Have Group Tour Operations Managers and Group Tour Operations Assistants reporting into you
  • Full responsibility for the operation of Travel Tour Leaders, including recruitment, retention and quality control as well as ensuring that they have all the relevant paperwork and legal documents completed.
  • Chairing regular meeting with the travel operations team to ensure workloads are distributed and tasks completed correctly
    • Ensuring that travel tours are contracted in good time, costs negotiated and tours priced in accordance with margins
    • Maintaining a good relationship with existing travel DMCs, flight consolidators and airlines and nurturing new ones
    • Overseeing all flight travel bookings for Group Tours
    • Taking control of situations as they arise on group tours and seeing them through to a satisfactory conclusion
    • Ensuring that any tour changes are communicated around the office and to all key parties such as clients and DMCs
    • Managing the department to ensure that clients receive all necessary paperwork in good time

The successful Head of Group Travel Operations will have a passion for travel and an acute understanding of the complex nature of adventure travel organisation and what the adventure/cultural traveller wants to experience, with excellent communication skills and customer service capabilities showing an ability to deal with a variety of client concerns.  As Head of Group Travel Operations you will have the Ability to set and work to deadlines and to remain calm under pressure with strong Attention to detail, ability to plan ahead and work on own initiative.  The successful Head of Group Travel Operations will have at least two years operations management experience, preferably in an adventure, activity or cultural travel tour operator.


To apply for Head of Group Travel Operations, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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