4 months ago
Head of Operations with previous experience in the Travel Industry required for a leading travel company in London.
*Manage and take full responsibility for all areas of Operations, including team development, and IT service provision across a mix of internal and external platforms and providers for all holidays.
*Ensure that all departmental processes are carried out efficiently to ensure the team is delivering excellent service
*Develop operations KPIs to measure and manage service efficiency, and provide regular reporting to demonstrate objectives being met and enhanced service levels
*Overall responsibility for the booking and organisation of flights, transfers, rail and accommodation.
*24/7 Emergency contact for Leaders in resort as part of crisis response
*Develop a continuous improvement programme to continually improve service process efficiency (speed/cost/improved output/all)
*Develop a platform strategy for all internal platforms; specifically booking platforms and linkage to external and website
*Lead, develop and coach the team, develop from within
*Develop and over-see Crisis Response Plan, to deal with extreme emergencies, or potential PR impacts. Where required, oversee operational response to crisis management events
*Oversee and be responsible for IT/Web/Systems outages
*Be a role-model amongst the Management Team: demonstrate leadership behaviours and help develop the Management Team.
*Manage and motivate the team members in their duties and provide support where required.
*Optimise the Travel Insurance policy products, and work in partnership with On- and Off-line marketing teams to continuously develop the product range
*Develop and execute strategy to grow
*Similar skills and duties working for a travel industry company
*Salary dependent on experience
*If you would like to apply, please click 'APPLY' or or call Helen on
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