We are recruiting a Head of Reception to join our Iberica Manchester team!
As a Head of Reception, you will be in charge of a small reception team, managing and overlooking the department, ensuring a smooth and efficient operation while providing excellent guest service!
The ideal candidate must come from quality restaurant background and be guest focused, highly organised and professional.
. Excellent guest service skills
. Proven experience in a same or similar role will be a plus.
. IT literacy, ideally experienced with OpenTable or similar reservations system
. Excellent communication skills (oral and written)
. Ability to multi-task and work under pressure
. Ability to work according to the needs of the business
Your main duties:
. Oversee and manage the Welcome/Greet/Seat of guest bookings and walk in guests.
. Manage the restaurant reservations database, organization of parties and events (both in and outside the restaurant)