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about 1 month ago
ACS Performance
Salary band: Any
Location: Surrey
Job type: Permanent
Contact: ACS Performance
Category: Hospitality Jobs
Job Title: Head of Retail Job Overview: The Head of Retail is accountable for the delivery of a seamless, omni-channel sales and service experience to all Customers (B2C). The role includes achievement of financial and service related targets through coaching and motivating a team of Area Sales Managers based nationwide and interacting with a remote workforce. A relentless focus on excellent customer experience provision as well as investigating areas for improvement or development is essential. This role needs to enthusiastically lead a large team of geographically diverse stores with passion and determination. Job Description: Driving strategy - Integrate business and people strategies that are aligned and in support of organizational goals. Motivating & developing others - Provide frequent feedback and coaching to others. Attract, develop and engage a high performing, diverse team and provide direction to others that clarifies expectations and role.Managing performance - Align individual and team objectives with organisational goals and business strategy and take actions to achieve them.Entrepreneurship & Innovation - Recognise external trends and opportunities and being able to think through any complex implications for the business. Take responsibility to identify and seize opportunities that are not obvious to others and being able to implement those in order to drive business value.Customer focus - Focusing one's efforts on discovering and meeting both internal and external customers' needs, building long-term trusting relationships, and partnering to mutual benefit.Teamwork and collaboration - Collaborate constructively by sharing knowledge, experience and information to reach consensus and organisational goals; includes showing respect and confidence within the team.Communicating - Communicating and presenting in a clear, precise and structured way - listening and building relationships with internal and external stakeholders.

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