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4 months ago
CCR Consulting & Recruitment
Salary band: Any
Location: London
Job type: Permanent
Contact: CCR Consulting & Recruitment
Category: Marketing Jobs
Head Receptionist - Restaurant x3 Positions Leading London Restaurant - based in Central London Salary - 28,000-30,000 - Plus Incentives REPORTING TO: Manager & Directors, Open Table & Marketing Specialists OVERVIEW: The role of the Head Receptionist is be fully accountable for the Reception department and up to 15 Receptionists, reporting via the Managers to the General Manager The following are key areas of the role/profile: ? Systems and Structure ? Cycle of Service ? Financial ? Human Resources ? Guest Relations Systems & Structure ? To work with or develop suitable strategies & reservations process that optimise restaurant capacity ? To regularly review adherence to all agreed systems and correct/change where necessary ? Floor plan and section management with recordable history of section allocation ? Allocate tasks to members of the team - adjusting according to service/operational requirements Financial ? Collation of guest database through accurate records, reporting and database systems ? Staffing Levels managed including costed/budgeted rotas, holiday & sickness management and productivity management - to achieve best possible financial returns for the restaurant/business ? To understand and pro-actively work towards all cover growth targets for the business Human Resources ? Health & Safety management inc legally required training/risk assessment adherence and equipment maintenance (internal and external) ? Attendance and participation in staff training & briefs to ensure 100% focus on service quality ? Attend and participate in management meetings regarding Cycle of Service and business growth ? Communication link / information centre for all management team ? Staff Training, a schedule of training so that the restaurant can surpass industry competition and guest expectations - striving to deliver the best customer experience ? Recruitment, management and appraisal of the reception team with a constant view to improving staff retention and customer experience ? Legal compliance liability including H&S/Training and Food Safety and Hygiene. Cycle of Service ? 100% focus on achievement of all cycle of service requirements ? Collation of 'regulars' preferences and communicating as required

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