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10 months ago
Succeed Recruitment Solutions
Salary: £19,500 pro rata plus excellent benefits
Location: Birmingham
Job type: Permanent
Contact: Succeed Recruitment Solutions
Category: Business Travel Jobs

Our client is a highly regarded after hours Travel Management service, offering support to corporate travellers regardless of geographical location, or time of day or night. As they continue to expand their successful Business Travel operation throughout the UK, they're now looking for Home-based Call Handlers to join their growing team.

Working from the comfort of your own home and reporting to the Reservations Manager, the role involves handling and screening coming calls, to establish the nature and urgency of the call. This is a pressurised role in which the successful candidates will be dealing with a wide variety of clients in a demanding and fast paced environment. Working on a rota basis, you’ll cover a range of shifts including early mornings, evenings and weekends (but NO night shifts) so a flexible, versatile approach is essential.

Previous experience gained within a customer facing role, ideally within the Business Travel sector, along with calm and professional manner is essential for this role and in return our client is offering a generous basic salary of £19.5k pro rata, great benefits and the chance to work from home for a fast-growing global Business Travel Company! Please contact us today for a confidential chat about the role, or apply online.

Role of Home-based Call Handler:

  • Handling incoming calls from clients, establishing the nature and urgency of the call
  • Making the decision to pass the call to a Senior Business Travel Consultant to deal with, or to take a message for less urgent enquiries
  • Using a calm and professional approach to quickly establish the nature of the call
  • Offering empathy to the client, whilst providing a pro-active solution to their call

Skills required for the role:

  • Previous experience gained within a customer service role within the Travel sector
  • A calm and professional approach
  • Excellent verbal and written communication
  • Expert delivery of customer service
  • Excellent problem solving skills
  • A keen eye for detail
  • Flexibility with regard to working hours

If you’re interested in learning more about this Home-based Call Handler role, please contact Succeed Recruitment Solutions or press the apply online button now!

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