Home Based Out of Hours Business Travel Team Leader, Salary to £33k
The After Hours Team Leader is a key member of the Reservations Leadership Team and is responsible to ensure clients receive the same high levels of service outside of the company office hours. Alongside the Operations Manager, the Team Leader is responsible for managing the team of after hours' reservations consultants and making sure that they are equipped, trained and developed to effectively fulfil the responsibilities of their roles
Home Based Out of Hours Business Travel Team Leader Responsibilities:
Manage an effective team rota in line with the business requirements
Provide operational 'problem solving' support to after hours' employees on shift.
Ensure all company admin concerning bookings & clients is actioned quickly, accurately & efficiently
Analyse data to determine operational effectiveness and areas for improvement.
Formalise the quality control procedures
Creating and updating Quality Control Scripts
Create schedule of updating all company and traveller profiles and contacts on relevant systems.
Manage Travel Alerts and run reports when incidents occur and liase with clients in line with Duty of Care procedures.
Alongside the Operational Manager setting KPIs for individual After Hours' consultants and completing monthly/quarterly reviews
Introduce an effective training program in line with the company objectives to develop all After Hours' reservation consultants.
Home Based Out of Hours Business Travel Team Leader Requirements:
Demonstrate proven track record in corporate travel consultant industry
Experienced in a team leader role
Amadeus trained with reissue experience
Motivational and a problem solver
Great communication skills
Strong verbal skills
Able to self-manage time and ability to multi-task, organise and prioritise
Home Based Out of Hours Business Travel Team Leader Additional Information:
Home based with lots of flexibility
In office induction in Central London
All equipment supplied
If your situation suits this opportunity and are keen to apply please do so online or email your CV to Nick at C&M. Please callfor more information.
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