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about 1 month ago
The Adria Boutique Hotel
Salary band: Any
Location: London
Job type: Permanent
Contact: The Adria Boutique Hotel
Category: Customer Service Jobs
THE ADRIA BOUTIQUE HOTEL A quintessentially British 5-star boutique hotel in South Kensington with 24 individually designed rooms.Ideally located near many of London's best shopping, dining, entertainment and cultural experiences. The hotel is an elegantly restored 19th century Victorian townhouse, and naturally fuses the charm and grace of a private English residence with warm and generous hospitality, creating a refined haven for the sophisticated traveller. A Hotel Butler will have full responsibility for dealing with guest requests including but not limited to all aspects of covering front of the house and serving food & beverage. Butler's duties reflect the size and the type of a boutique quality that Adria is. You will report to the department head. RESPONSIBILITIES INCLUDE: To ensure all in-house guest information is correct and up to date in the systemTo take orders from guests and serve foods and drinks to the guests.To ensure all guests billing is processed timely and accurately and such documentation is kept in accordance with hotel policyTo constantly monitor the reservations are dealt with and entered in the system correctlyTo carry out rooms allocation to guests according to requestsTo make himself knowledgeable about all rooms, food and beverage products and other servicesTo enjoy multitasking and covering all departments in front of House departments such as Butlers, and portersTo ensure the highest standard of customer service is exceeding our customer expectationsTo ensure all cash handling in your shift are correct, correctly reported and postedTo promptly respond to all guest enquiries directlyTo comply with statutory & legal requirements for fire, health & safety, hygiene, licences & employmentTo undertake any other tasks as advised by your line manager The job sepcifications cannot be exhaustive due to the peculiar requirements of the hotel industry. Therefore, the job holder may be required to carry out any reasonable requests made by a member of management. You are expected to work at least 40 hours, 5 out of 7 days a week and 8 hours a shift. PREFERRED SKILLS Knowledge of Arabic Language & Experience from similar establishment BENEFITS Uniforms will be provided and is drycleaned One meal on shift20 Holidays plus 8 Public Bank Holidays

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