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4 months ago
Stone Lodge Group
Salary band: Any
Location: London
Job type: Permanent
Contact: Stone Lodge Group
Category: Customer Service Jobs
Hotel Receptionist - No.1 Hotel in Manor House/ Finsbury Park United Lodge Hotel and Apartments We are a boutique hotel based in North London, with a very high rating on Booking.com. We have an exciting opportunity for a Hotel Receptionist to join us. THE ROLE:As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Receptionist contributes to the first impressions of all Guests and, therefore, must perform the following tasks to the highest standards: - Meet/ greet guests in a timely manner - Answering any quest queries as quickly as possible/ update them on progress. - Ensure an efficient reception experience for Guests, including check in/out - Demonstrate a high level of customer service at all times - Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Maximize room occupancy and use up-selling techniques to promote hotel services and facilities - Take payments on check in/ check out - Comply with hotel security, fire regulations and all health and safety legislation - Follow company brand standards - Assist other departments, as necessary - Assist the head receptionist and department heads where necessary. THE CANDIDATE- Previous experience in a customer-focused industry (hotel preferably) - Positive attitude and good communication skills - Commitment to delivering a high level of customer service - Ability to work on your own and as part of a team - Competent level of IT proficiency The role comes with high prospects, with the potential to become assisatant hotel manager within 12 months, once proven. We look forward to receiving your applications. Key Words: Hotel Receptionist, Hotel Assistant, Hotel Secretary, Hotel Manager, Hotel Assistant Manager, Hotel Reservations Agent, Hotel Reservations Assistant, Hotel Night Manager, Hotel Night Porter

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