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about 1 month ago
Admiral Group
Salary band: Any
Location: London
Job type: Permanent
Contact: Admiral Group
Category: Customer Service Jobs
Exciting Hotel Reception position available in one of the most prestige location in London. Do you want to work in Chelsea and deliver 5 star customer services to my client's apartment guests? Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer serviceUndertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experienceDeal with guest requests to ensure a comfortable and pleasant stayAssist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possibleResponsible for accurate and efficient accounts and guest billing processesCarry out general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception areaAdminister all routes of reservations to ensure that room bookings are made and recorded accuratelyEnsure that all reservations and cancellations are processed efficiently The successful candidate will: A friendly and welcoming approachHigh standards of dress and presentationExcellent command in English, verbally and in writingAbility to remain calm during difficult situations or in a very busy environmentPrevious Hotel Reception services experienceExcellent interpersonal skillsFlexibility to work 5/7 days including weekend work/bank holidaysComputer literateHighly motivated with a can-do approach towards all given tasksSelf starter and able to work on own initiative

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