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about 1 month ago
Antoinette Hotel Kingston and Wimbledon
Salary band: Any
Location: London
Job type: Permanent
Contact: Antoinette Hotel Kingston and Wimbledon
Category: Hotel Jobs
MAIN ACTIVITIES/TASKS:- to efficiently answer the telephone to confidently handle all reservation enquiries up-selling & sales to pass on all written and verbal messages to deliver excellent customer care both on the telephone and face-to-face to ensure required reservation targets are met to help implement any new policies and procedures to check commission invoices to ensure that late cancellation and non-arrival charges are applied to try and sell other ancillary services such as chocolates, late departure, etc. to work alongside Front of House and Reservations Agents with regards to group bookings and rates to work alongside the Reservations & Sales Manager to effectively manage e-bay

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