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2 months ago
Anonymous
Salary band: £10k - £15k
Location: Gloucestershire
Job type: Permanent
Contact: Anonymous
Category: Hotel Jobs
Housekeeping Assistant
Responsible to: Housekeeping Supervisor / Head Housekeeper
Scope and General Purpose: To consistently achieve the service and product delivery standard with a high degree
of customer care and service at all times.
PRINCIPLE ACCOUNTABILITIES
To report for duty in good time, clean, tidy and wearing the correct uniform.
To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
To treat all customers and colleagues in a polite and courteous manner at all times.
To give full co-operation to any customer or colleague requiring assistance in a prompt, caring and helpful manner.
To maintain a courteous, and well-mannered approach when dealing with all customers, and therefore promote high
standards.
To perform all tasks to a consistent standard as detailed within the department and to operate within brand and
hotel key standards.
To be flexible in assisting around different areas of the hotel in response to business and customer needs.
To attend training sessions when required and to operate in line with the training or information received.
To attend briefing sessions and hotel/departmental meetings when required.
To achieve action points arising out of job chats.
To demonstrate a pride in your workplace and a high level of commitment.
To work from standards checklist at all times.
To clean all rooms/bathrooms to the high standard set down in the checklist.
To ensure daily checklist is used to cover all areas.
To ensure front of house is checked several times during the day and action taken accordingly.
To ensure bedroom corridors are vacuumed daily and dusted alongside cleaning rooms.
To ensure all equipment is treated properly and looked after and locked away when not in use.
To ensure security of keys. Keys must be kept on person all the time, signed in and out each shift and at the end of
the day they should all be accountable.
To comply with statutory and legal requirements for first aid, fire, health & safety, food hygiene and licensing.
To work shifts as detailed in agreement with your head of department.
To undertake any other duties as and when required by your head of department.
The responsibilities in the job description are subject to change from time to time to reflect the changes in business
requirements

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