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12 days ago
Haulfryn Group Ltd
Salary band: Any
Location: Devon
Job type: Permanent
Contact: Haulfryn Group Ltd
Category: Bar Jobs
Housekeeping Manager - Finlake Holiday Resort, Devon

Position Description

Finlake is Haulfryn's largest holiday park with 350 luxury holiday homes and over 100 hot tubs that are maintained by our housekeeping team.

We are looking for an inspirational leader who can lead our housekeeping and hot tub team, deliver great accommodation and provide our customers with the highest of standards of cleanliness. First impressions really count and you'll make sure they're consistently impressive from the moment a customer arrives until they leave, having enjoyed a brilliant stay.

You will report to the Operations Manager, and will be part of the senior managment team. You will lead the team to ensure that all accomodation and hot tubs are cleaned to the company standard. Super organized and committed to the highest standards, you'll be all about enabling your team. That includes helping new people to find their way and established team members to develop their skills and knowledge through ongoing training and development. Everything you do, from managing laundry through making sure everything works to controlling the deep cleaning schedule, will impact on a customers enjoyment so you'll be relentlessly focused on ensuring they enjoy the best possible experience.

Ideally, you'll have experience gained in a similar role or environment. You will have an understanding of housekeeping operations, health and safety and working efficiently. Though more important than that is a flexible, adaptable approach, clear customer focus and an eye for detail as well as being able to lead and motivate a large team. We aim to offer friendly and informal, yet 5* service to our holiday home owners and holiday makers, so setting and delivering those standards will be essential.

Required Experience

You must possess outstanding customer service skills with strong organisational and interpersonal skills enabling you to integrate effectively as part of a close team and offer excellent customer service.

Minimum 2 years' experience of management, ideally within the hotel or holiday industry
Proven ability of recruiting and training teams
Pool plant qualification would be an advantage or willingness to learn the later management of hot tubs
Proven record of creative solutions to customer suggestions and concerns.
Self-motivated, adaptable, an excellent team motivator and team builder.
Quality management in accordance with company standards
Effective at cost control, keeping wages, uniforms and laundry within budget

Ability to nurture a good working relationship with other departments, such as reception and maintenance

Time management skills so you can juggle your resposnibilities
Attention to detail
A stickler for health and safety
Works well under pressure with deadlines and targets
Computer literate, word and excel
Excellent written and verbal English

Hours: 45 hours per week 5 days over 7 including weekends to suit the needs of the business. We're exceptionally busy in school holidays and the expectation is that you will need to be in the business at these times

In line with requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Salary & Benefits

Very competitive salary+ bonus + benefits package:
Leisure Club membership
Massively discounted holidays on our holiday parks
On-line discount scheme to many high street and leisure outlets
Pension Scheme
Employee Assistance Programme
Uniform provided
30 days holiday (including Bank Holiday allowance)

*Benefits are non-contractual and may be dependent on the job role and status.

Employer Description

Haulfryn, the UK's leading family owned Holiday and Residential Park business. Finlake offers superb holiday homes on 130 acres of beautiful Devon countryside. With outdoor and indoor swimming pools, gym, children's activities. Finlake are currently undergoing an exciting 23 million pound development cosnisting of a further 100 luxury lodges, a brand new water park, sports bar, spa and restaurant.

Chudleigh, Newton Abbot, Devon TQ13 0EJ

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