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19 days ago
Forest Holidays
Salary band: Any
Location: Norfolk
Job type: Permanent
Contact: Forest Holidays
Category: Customer Service Jobs
People and Culture Manager at Thorpe Forest, Norfolk

Part time, permanent position

As a culture champion, you are key to developing the team, setting the standards, embedding our great customer service culture and driving performance.

At Forest Holidays we like to develop our own and you will thrive on that. It is all about, recruitment, culture and training. As part of the management team you too are instrumental in delivering memorable holidays to our guests by supporting both the team and the leadership team on the extraordinary journey by planning and delivering training and ensuring we have the right people in the right roles.

Location: Thorpe Forest, Norfolk
Hours: Part time
Contract type: Permanent
Benefits: The benefits include a competitive salary, bonus and pension along with other benefits you may expect for such a position. A childcare voucher scheme, subscription to Logbuy and the opportunity to work with a great team in wonderful surroundings are important too.

Enthusiastic, organised, practical and approachable, you will thrive in a busy environment where solving problems is a daily opportunity and making a difference is what makes it all worthwhile.
Articulate and confident you must be able to strike a rapport with guests and team alike and role model great customer service.

Skills and Experience

The day to day people processes and administration will be second nature to you; recruitment, induction, performance management and training is where you will make a difference. The experience and knowledge you are likely to have gained as a line manager in a business that has customer service at the core of everything it does.

About the business

It's a great time to join our growing business in this new role and help us make our plans a successful reality. Forest Holidays has funding and agreement to develop several more of our luxury self catering cabin sites across Great Britain on Forestry Commission land, you can be part of our bright future.

Include in a covering letter with your CV, details of your current situation, your package as well as your relevant skills and experience and what appeals to you about the opportunity to join us in this role.

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