We’re looking for an experienced Implementation & Engagement Manager to join a global Travel Management Company, based at their central Manchester office. The successful candidate will be responsible for the effective implementation of our client’s travel management process for new customers, ensuring delivery of agreed customer requirements from initial stages of post-contract securement to the “go live” launch.
Working collaboratively with the Sales & Operations functions, the Implementation & Engagement Manager will create and support delivery of an agreed plan with the customer and internal team members to reach the agreed deadlines and customer requirements. Implementation will involve anything from setting-up processes to conducting training sessions. The Implementation & Engagement Manager will also aim to increase customer spend and share of wallet from our client’s new and existing client base by developing and implementing a highly effective customer engagement model aimed at improving the knowledge and skills of bookers and travellers.
Previous experience gained with an implementation role is essential for the position, ideally within the Travel sector, along with a motivated and proactive approach. In return, our client can offer a competitive salary of up to £28k, plus excellent benefits and career development opportunities. Please contact us today for a confidential chat about the role, or apply online.
Role of Implementation and Engagement Manager:
Skills required for the role:
If you’re interested in learning more about this Implementation & Engagement Manager role, please contact Succeed Recruitment Solutions or press the apply online button now!
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