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8 months ago
Prospects 4 Corporate Travel
Salary: £40k - 45k per year
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: IT Jobs

IT Manager - Business Travel - London - Salary Up To £45k


We are currently recruiting for an IT Manager to join a successful, well-established independent travel management company who continue to re-invest in their travel applications and IT infrastructure, and who are well positioned for further future growth.

The successful candidate would take the lead on ensuring the day-to-day IT is performing optimally by maintaining a good relationship with internal and external stakeholders. This is a hybrid role combining hands-on 1st - 2nd Line support and working with Managed Service providers to maintain the IT infrastructure.

Responsibilities of the IT Manager role include:

  • 1st/2nd Line support for Microsoft Windows 10 PCs and software
  • Work with managed service providers to support Network/security solutions/Azure/VOIP
  • Work with Security partner to maintain and improve Cybersecurity posture
  • Ensure hardware and software is maintained and secure in accordance with company policies
  • To provide technical support; answering support queries from staff
  • To take ownership of user problems and be proactive when dealing with user issues
  • Use IT support tools to update/patch, review and maintain IT estate
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Mentor junior members of the team
  • To log all calls in the logging system and document resolutions
  • To co-ordinate managed service issues to the relevant IT partner and own the issue
  • Keep Director of Technology regularly informed of tasks/issues/performance
  • Escalate issues when required to managed service providers

Skills required for the IT Manager role include:

  • 3 years+ of 1st/2nd Line support, Supervisory/Management position
  • Ideally previously worked in the business travel industry
  • Strong knowledge of Microsoft operating systems/software suite/Azure
  • Knowledge of Active Directory/Group Policy
  • Good knowledge Networking fundamentals and Security best practices
  • Good understanding of PC Hardware/software
  • Good verbal and written communications skills are essential
  • A good understanding of Microsoft Office Suite, specifically, Word, Excel and Outlook.
  • Confident, friendly and positive outlook.

The IT Manager role would suit someone with extensive IT support experience who is looking to a maintain hands-on approach whilst working with partners to maintain and improve the IT environment.

If you wish to apply for the role of IT Manager, please click the link below or call Prospects4Corporate Travel on

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