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7 months ago
DCV Technologies Ltd
Salary: £22,000 - £25,000
Location: Harrow
Job type: Permanent
Contact: Jay
Category: IT Jobs

IT Service Executive 

Role and Responsibilities: 

 IT Application Support: 

  • Ensuring within the team that all IT Systems are up to date and working  
  • Managing internal/external application upgrades 
  • Ensuring timely and accurate delivery of technology products and services. 

Maintenance and Support of Consumables 

  • Maintaining all our Consumables by checking them regularly
  • Training staff on new Consumables 
  • Managing external vendor relationships and services 

Service Helpdesk IT:  

  • Acting as 1st line escalation line for internal complaints/issues on IT related applications 
  • Providing support to stakeholders, ensuring that daily requests received via our ticketing tool (Sysaid) are actioned in a timely manner 

Your profile: 

  • You are curious to learn and willing to gain more knowledge of our company systems 
  • Good time-management skills; ability to work to tight deadlines and under pressure. Prioritizing and multi-tasking 
  • Commercial awareness 
  • Strong communication skills, including an excellent knowledge of both written and spoken English 
  • Being calm and assertive when handling user incidents
  • Reliable, flexible and enthusiastic 

What we offer: 

  • A position with responsibility and variety 
  • An international environment: our multinational team work with international clients
  • A modern, air-conditioned office in North West London with state of the art office equipment

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