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6 months ago
Prospects 4 Corporate Travel
Salary: Up to £38k
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: IT Jobs

IT Support Analyst, SW London, Up to £38k

Our client is continuing to expand in the travel sector. Over the last few years they have restructured their travel applications and IT infrastructure to well position themselves for future growth. They are currently looking for an IT support Analyst who is able to converse and assist clients and internal staff with their IT needs and queries.

The responsibilities of the IT Support Analyst are:

  • First point of contact on the helpdesk providing 1st and 2nd line support for travel applications, in-house applications, windows systems and various other IT systems
  • Escalating issues to 3rd parties/suppliers as and when required
  • Support the IT manager and team with larger projects which will require co-ordination with various members
  • Assisting with the planning and maintaining of our IT strategy
  • Following the companies established policies, standards, procedures and guidelines in delivering service to staff
  • Developing tools and processes to automate tasks where applicable
  • Maintaining full software and hardware asset registers
  • Problem determination, escalation and ownership until resolution.
  • Installation and support of hardware and operational support of applications.
  • System Administration
  • Supporting backup, archiving and recovery of data
  • Problem determination, escalation and ownership until resolution.

Knowledge and Experience requirements of the IT Support Engineer - Travel Industry are as follows:

  • Excellent communicator, calm, intuitive and posseses excellent initiative
  • Experience with IT and third party software applications
  • Experience of active directory user management including group policies
  • Understanding and troubleshooting of networking technologies and be able to troubleshoot Lan & Wan environments
  • Demonstrated understanding of TCP/IP, DNS and other networking concepts
  • Experience in Network Security and concepts
  • Experience with Sql databases and web services such as IIS
  • Basic understanding of VOIP concepts and experience in telephony Mitel/Avaya, preferably within a call centric type of environment and understands, hunt groups, call flows, home working, etc
  • Strong awareness of IT Security and standards/updates.
  • Record keeping, administration tasks and documentation.
  • Customer facing skills including working in a calm & assured manner when working on critical issues

To apply for the IT Support Engineer - SW London - Travel Industry, please click on the link below:

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