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4 months ago
Prospects4CorporateTravel
Salary: Salary Up To £18k
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Mark Thompson
Category: Business Travel Jobs, IT Jobs, Operations Jobs

We have an immediate requirement for a IT Support Engineer – Level 1 to join an award winning niche VIP Independent Travel Management Company. The IT support engineer – Level 1 will provide effective IT assistance across all aspects of the business and will provide back-up and support to the IT manager. The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software.

Responsibilities of the IT Support Engineer - Level 1

  • Troubleshoot desktop and system problems, diagnose and solve hardware/software incidents / problems
  • Administer Active Directory
  • Providing desktop and server support
  • Supporting and maintaining MS Server/Desktops and Office 365 Exchange
  • Escalating IT issues to the IT manager where necessary
  • Undertaking small to medium-sized IT projects as instructed by the IT manager
  • Setting up and configuring new laptops and desktops
  • Installing authorised software to laptops and desktops
  • Ensuring security and upgrades are applied to desktops and laptops
  • Antivirus installation to all desktops and laptops
  • Fault finding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Patching of network and phones
  • Making of Cat 6 network cables
  • Ensuring all logs for equipment and users are maintained
  • Creating purchase requisitions for IT hardware/software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Exchange server mailbox maintenance and Mimecast administration
  • Setting up new users and disabling expired accounts


Skills & Experience required for the IT Support Engineer – Level 1 role

  • Experience within IT service delivery
  • Exceptional Customer Service
  • High Standard of Incident and Problem management
  • Past experience using helpdesk applications
  • Active Directory administration.
  • Microsoft Exchange administration
  • Excellent troubleshooting and problem-solving skills
  • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
  • ITIL Certified

The IT Support Engineer – Level 1 role would suit someone wishing to advance their career in the IT sector and gain exposure to a broad range of IT-related projects and activities within the travel industry.

If you wish to apply for the role of IT support engineer – Level 1, please click the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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