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7 months ago
Prospects 4 Corporate Travel
Salary: Salary Up To £35K
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: IT Jobs

We have an exciting opportunity for an IT Support/Helpdesk Engineer to join our client, a reputable Travel Management Company who are widely considered to be one of the best in the industry! If you are a dynamic, enthusiastic IT Support/Helpdesk Engineer with a great customer service attitude we like to hear from you!

Reporting to the IT Manager, the IT Support/Helpdesk Engineer will be responsible for:

  • Providing 1st and 2nd line support for in-house applications, windows systems and various other IT systems
  • Supporting remote offices with occasional travel to regional offices
  • Escalating issues to 3rd parties/suppliers as and when required
  • Liaising with various support teams when required
  • Supporting the IT manager and team with larger projects
  • Assisting with the planning and maintaining of the IT strategy
  • Developing tools and processes to automate tasks where applicable
  • Maintaining full software and hardware asset registers
  • Installation and support of hardware and operational support of applications.
  • System Administration
  • Supporting backup, archiving and recovery of data
  • Following the companies established policies, standards, procedures and guidelines in delivering service to staff

The skills required for the IT Support/Helpdesk Engineer are:

  • Experience with Windows 10, 7, desktop and server environments
  • Working with Antiviruses, malware detection and prevention
  • Experience of active directory user management including group policies
  • Exchange 2013 experience
  • Understanding and troubleshooting of networking technologies and be able to troubleshoot Lan & Wan environments
  • Understanding of TCP/IP, DNS and other networking concepts
  • Network patching & cabling
  • Experience in Network Security and concepts
  • Experience with Sql databases and web services such as IIS
  • Basic understanding of VOIP concepts
  • Excellent written and communication skills
  • Record keeping, administration tasks and documentation.
  • Ability to work independently and within a team
  • Customer facing skills and working in a calm & assured manner when working on critical issues

The IT Support/Helpdesk Engineer role will suite someone who has previous experience of working in a medium sized business of approx. 150 users.

To apply for the IT Support/Helpdesk Engineer role please click on the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies

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