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about 1 year ago
Travel Futures
Salary: Up to £35k plus bonus & benefits
Location: South West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: IT Jobs

IT Support Supervisor – central London - Up to £35,000

Our client is an award-winning luxury travel operator that are looking for a IT Support Supervisor to join and in-house IT team. The purpose of the IT Support Supervisor is to maintain the secure and effective operation of all computer systems, related applications, hardware and software. The ideal IT Support Supervisor will be an expert in providing hands on 2nd and 3rd line support. 

The key responsibilities for the IT Support Supervisor are:

  • To be part of a proactive travel team of support staff responsible for delivering a high quality, customer-focused professional service
  • Responsible for the day to day coaching, support and mentoring of the IT support analysts
  • Design and implement preventative maintenance procedures for servers and storage
  • Testing and modifying systems to ensure that they operate reliably
  • Provision of cover for members of the IT department to ensure that services are available in accordance with departmental standards
  • Maintenance of relationships with third party suppliers and internal departments.
  • Maintain and update skills and knowledge

The key skills required for IT Support Supervisor are:

  • Must be in possession of a degree in IT related subjects or equivalent experience
  • 5 years or above technical hands on experience in 2nd/3rd line support
  • Recent experience of providing server support
  • Excellent working knowledge of Microsoft Windows and Microsoft Office products
  • Excellent working knowledge of Server Operating Systems
  • Basic network troubleshooting
  • Good understanding of IT hardware and network software systems

To apply for the IT Support Supervisor position please click on the link below and apply with Travel Futures

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