Japanese Speaking Passenger Service Agent, Heathrow Airport - Salary to £27k
We are seeking fluent Japanese and English Speakers with great face to face customer service skills for this Japanese Airline based at Heathrow Airport. The role is to make sure that passengers and their luggage safely board the aircraft at the right time while performing unparalleled customer Service. To give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey. Salary to £27k and will consider candidates on a working visa.
Japanese Speaking Passenger Service Agent Responsibilities
Carry out Passenger Service duties for both arrival and departure flight handling
Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
Special Services, arrange meet and greet for VIP's
Departure Flight preparation, seat planning
Arrival Flight preparation and Departure Gate reconciliation Handling
Host and supervise check-in facility & Staff
Monitor flight status to take necessary action including connection flights
Lost & Found enquires, Baggage Services
General Office housekeeping and tasks
Japanese Speaking Passenger Service Agent Requitements
Fluent in English and Japanese; writing, reading and speaking
Having a step forward approach to customer service, to greet, help and reassure passengers
Able to demonstrate a flexible and positive attitude, attain excellent customer service skills
Close attention to detail as there is important documents and booking aspects involved
Time management skills
Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team
GCSE Maths & English grade C or above, or equivalent
To be considered please or call Nick onwith any questions.
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