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8 months ago
Travel Futures
Salary: Up to £26,500 plus commission & benefit
Location: East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Product Manager Jobs, Reservations Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

Latin America Travel Consultant - Luxury Tailor-Made Travel Operator-Up to 26k + Comm - London


Latin America Travel Consultant - An opportunity to work within an undisputed industry leading travel operator, whose trips focus around expert knowledge, absolute luxury and the world’s most distinctive and astounding locations. You would be joining the company as a Latin America Travel Consultant, responsible for building unforgettable holidays to Latin America for your cliental.


As a Latin American Specialist you will:

  • Answer the telephone in a timely and efficient manner, taking necessary action to ensure that each call is dealt with in the most appropriate way
  • Handle telephone enquiries for their own product, either answered directly you, or transferred to you by colleagues
  • Taking enquiry calls and written enquiries from direct clients and travel agents.
  • Brochure tours: talk the client/agent through the brochure tour information required and guide them on the type of tour that suits their requirements. Check availability for tours and advise on any specific information requested by the client/agent on set brochure tour (as per brochure), brochure tour with set extension or pre tour (as per brochure), brochure tour with tailor made extension
  • Tailor made itineraries: plan these in detail, taking the requirements of the client in to consideration, giving expert advice and guidance required.
  • Follow up quotes given to clients/agents to ensure that maximum number of quotes are converted to bookings
  • Once a booking is 'confirmed', ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes to be immediately notified to client/agent
  • Send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. Follow up any waitlisted or on request section and to make sure the clients is made aware of the status of their booking
  • Advise all necessary information to ground handler to ensure that booking can proceed.
  • Ensure the smooth running of any booking and provide pre departure service to its clients. Ensure that clients receive their travel information and travel documents in good time as per the set schedule, i.e. (FIT and individual traveller bookings)
  • Process any cancellations, generate cancellation invoice and arrange refund if appropriate
  • Achieve sales in line with other consultants of the same grade on their product and regularly meet the monthly sales target


As the ideal Latin America Travel Consultant, you will have extensive experience travelling within Latin America, combined with first rate customer service and people skills. In addition to this you will have a keen eye for detail, be able to work to tight deadlines under pressure and possess an excellent telephone manner. Experience of travel, sales and teamwork related environments would be beneficial as would experience costing and planning tailor made tours and itineraries. Computer literacy is key and experience of CRS (Galileo preferred) would be advantageous. You will be educated to at least ‘A’ level (or equivalent) standard. ‘O’ levels are also considered.



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