Reporting to the General Manager, the Lead Concierge ensures the overall concierge coverage is to the highest of standards as well as fulfilling the duties of the Concierge position, supervises and coordinates the other Concierge staff team members.
You will be responsible for completion of rotas, annual appraisals and managing performance issues where appropriate and motivating, recognising and rewarding people fairly and consistently.
This key customer facing role will greet and direct visitors making them feel welcome to our home.
You will operate the switchboard handling professionally external customers and internal calls from residents, taking and passing on messages.
You will be responsible for monitoring the Bistro area for refreshments, music, and cleanliness.
The position is responsible for handling resident requests and queries efficiently and effectively.
This exciting customer facing role is additionally responsible for administrative duties and tasks which support the Sales Manager in the marketing and sales occupancy of the home and for ad hoc administrative duties that support the General Manager.
Computer skills essential
Possess effective written and verbal communication skills
Must be able to work flexible hours as needed
Must be able to handle multiple priorities
Experience handling telephones and/or in a customer service position
Good organisational skills
Ability to make responsible choices and decisions
Ability to react calmly in emergency situations and be considerateAble to manage people including completion of appraisals
Management of Rota's and completing schedules in advance (in the required systems)
Child Care Vouchers
Career Development Training to recognised NVQ level in Health and Social care.
Cycle to work scheme.
Car Share Scheme
Refer a friend Scheme.
To be considered for these opportunities please click 'Apply' to forward your CV.
Sunrise Senior Living is a leading premier healthcare provider of residential, nursing and dementia care delivered in a most luxurious home environment providing the very highest standards of care to our residents.
We believe great care starts with great people, so we are always keen to hear from passionate people who share our commitment to quality and professionalism. Sunrise Senior Living has a varied range of career options available to individuals all supported by extensive learning and development programmes to make the most of your career with us.