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16 days ago
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Leisure Operations Manager - Tour Operator


C&M Travel Recruitment
Salary: Negotiable
Location: Tunbridge Wells
Job type: Permanent
Contact: Sarah Smith
Category: Operations Jobs
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Leisure Operations Manager - Tour Operator - Kent - Competitive salary

This well known longhaul Tour Operator are recruiting for a Leisure Operations Manager to join their friendly team in Kent. You will be overseeing the day-to-day running of the department in both their Tunbridge Wells and Maidstone offices to drive sales and uphold excellent customer service across the team. In addition to managing a dynamic team of Sales and After Sales Consultants, a hands-on approach will be required as an active member of the Sales team, using specialist knowledge of tailor-made travel itineraries to sell and meet targets.


Leisure Operations Manager - Key Accountabilities:

  • Proactively manage, develop and support the Sales and After Sales teams.
  • Full responsibility for day to day team management
  • Responsible for daily allocation of enquiries and pipeline monitoring
  • Coordination and delivery of all training and be responsible for the knowledge and role growth of Sales and After Sales teams.
  • Identify skills/knowledge gaps
  • Measure and communicate individual sales performance and regularly review with Head of Department
  • Motivate and encourage the team to perform consistently and reach targets set
  • Streamline workflows across the Sales and Admin departments, working with our Technology department to ensure our systems drive sales and reduce duplication
  • Proofread quotes, add value and uphold their brand guidelines
  • Manage customer service queries, recognition and complaints proactively
  • Carry out regular reporting and analysis of data to provide to Head of Department
  • Manage and take part in an out of hours call rota (usually one week per month)
  • Occasional weekend/evening work may be required on a fair rota basis


Leisure Operations Manager - Skills & Experience

  • Proven sales track record and commercially driven
  • Expertise in tailor-made travel
  • Strong destination knowledge
  • Excellent organisational skills
  • Performance and target driven
  • Ability to problem solve and multi-task
  • A minimum of 5 years' experience in the travel industry
  • High standard of spelling and grammar, confident in proofreading
  • Experience managing a team of Sales and After Sales consultants
  • GDS experience


Leisure Operations Manager - package

  • A competitive salary based on skills and experience
  • Opportunities for career growth and personal development
  • 10-minute walk from mainline station (50 minutes from London mainlines)
  • Free use of onsite staff gym with personal training sessions and yoga free of charge
  • Wellbeing days throughout the year
  • Free fruit and healthy snacks
  • Social events throughout the year
  • Informal dress code
  • Staff relaxation area with TV, games, a pool table & ping pong
  • Staff discount on worldwide holidays
  • Staff rewards and discount schemes
  • 22 days holiday per year, plus public holidays - increasing to 27 days with length of service
  • Company Reward Scheme for milestone Anniversaries with the company

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

Leisure Operations Manager - Tour Operator - Kent - Competitive salary

This well known longhaul Tour Operator are recruiting for a Leisure Operations Manager to join their friendly team in Kent. You will be overseeing the day-to-day running of the department in both their Tunbridge Wells and Maidstone offices to drive sales and uphold excellent customer service across the team. In addition to managing a dynamic team of Sales and After Sales Consultants, a hands-on approach will be required as an active member of the Sales team, using specialist knowledge of tailor-made travel itineraries to sell and meet targets.


Leisure Operations Manager - Key Accountabilities:

  • Proactively manage, develop and support the Sales and After Sales teams.
  • Full responsibility for day to day team management
  • Responsible for daily allocation of enquiries and pipeline monitoring
  • Coordination and delivery of all training and be responsible for the knowledge and role growth of Sales and After Sales teams.
  • Identify skills/knowledge gaps
  • Measure and communicate individual sales performance and regularly review with Head of Department
  • Motivate and encourage the team to perform consistently and reach targets set
  • Streamline workflows across the Sales and Admin departments, working with our Technology department to ensure our systems drive sales and reduce duplication
  • Proofread quotes, add value and uphold their brand guidelines
  • Manage customer service queries, recognition and complaints proactively
  • Carry out regular reporting and analysis of data to provide to Head of Department
  • Manage and take part in an out of hours call rota (usually one week per month)
  • Occasional weekend/evening work may be required on a fair rota basis


Leisure Operations Manager - Skills & Experience

  • Proven sales track record and commercially driven
  • Expertise in tailor-made travel
  • Strong destination knowledge
  • Excellent organisational skills
  • Performance and target driven
  • Ability to problem solve and multi-task
  • A minimum of 5 years' experience in the travel industry
  • High standard of spelling and grammar, confident in proofreading
  • Experience managing a team of Sales and After Sales consultants
  • GDS experience


Leisure Operations Manager - package

  • A competitive salary based on skills and experience
  • Opportunities for career growth and personal development
  • 10-minute walk from mainline station (50 minutes from London mainlines)
  • Free use of onsite staff gym with personal training sessions and yoga free of charge
  • Wellbeing days throughout the year
  • Free fruit and healthy snacks
  • Social events throughout the year
  • Informal dress code
  • Staff relaxation area with TV, games, a pool table & ping pong
  • Staff discount on worldwide holidays
  • Staff rewards and discount schemes
  • 22 days holiday per year, plus public holidays - increasing to 27 days with length of service
  • Company Reward Scheme for milestone Anniversaries with the company

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);


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