Reservations staff with extensive destination knowledge of Latin America required to join the tailor made reservations team of highly regarded travel company featuring reservations to Latin America.
This exciting reservations position will involve having a full understanding of the brochure, its contents and booking conditions and answering the telephone efficiently and making sure that each call is dealt with in the most appropriate way.
He/ she will handle telephone enquiries for their own product and take enquiry calls and written enquiries from direct clients and travel agents.
He/she will talk the client/agent through the brochure tour information required and guide them on the type of tour that suits their requirements.
He/she will check availability for tours and advise on any specific information requested by the client/agent on set brochure tour (as per brochure), brochure tour with set extension or pre tour (as per brochure), brochure tour with tailor made extension.
He/she will fully research all itineraries, from the information/costings held on our in house FIT system or on file, Galileo for flight information, manuals and guides where necessary.
He/she will consult with our ground handlers before a quotation finally becomes a booking.
Once a booking is 'confirmed' you will ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes will need to be immediately notified to client/agent and you will send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday.
To be considered for this position you need in depth knowledge of at least four countries in Latin America through personal travel experience and travel industry sales experience.