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4 months ago
Village Hotel Club
Salary band: Any
Location: Hampshire
Job type: Permanent
Contact: Village Hotel Club
Category: Customer Service Jobs
We are currently recruiting for a Leisure Assistant/ Life Guard / Pool Attendant to join our team in our Village The Hotel Club Farnborough. Based in modern and contemporary surroundings you will be required to contribute to the hotels success. You should have a warm, personable nature, can do attitude and eye for details.

You will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. In return we will offer you second to none career opportunities.

Why choose us?

We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. If you are truly passionate about a career in hotels then we want to hear from you.As an expanding company with new hotels in the pipeline and a commitment to grow our future General Managers from within we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way

Our rising star programme is how we put our money where our mouth is, twice a year we review all of our teams against our high performance behaviours

v. Inspirational

v. Driven

v. Commercial

v. Detailed

v. Resilient

If you stand out as the best in these areas and show potential then you will quickly be spotted to participate in this programme.

Were passionate about developing talent.

Apart from this we offer some amazing benefits such as FREE Gym membership to our health and fitness business which includes state of the art gym equipment as well as discounted shopping and stays within our hotels.

For a full list of our incentives, benefits, rewards and recognition please visit our employee website V.happypeople by clicking on

To be successful in your application for the position of Leisure Cleaner / Pool Attendant you must possess the following:

Responsible for - Operations

Carry out Pool Attendant tasks as required.

Maintain poolside cover as appropriate during shift.

Respond to poolside emergencies and take appropriate action.

Carry out routine and periodic cleaning to areas, as directed.

Maintain cleanliness of public areas including changing rooms.

Have knowledge of the COSHH regulations in relation to cleaning materials, ensuring that all materials are used and stored in compliance with these regulations.

Check Leisure Club Areas to ensure they are cleaned and all "extras" are in place in accordance with Standard Operating Procedures.

Deal with items of lost property in accordance with hotel procedures.

Have knowledge of and operate emergency and security procedures in the hotel.

Report, immediately, to the Leisure Club Team Leader, any damage, wear and tear, or defects

(a)All Leisure Club Areas

(b)In public areas

(c)In cleaning equipment e.g. vacuum cleaners, trolleys

Assist guests in a friendly, courteous and professional manner, as required.

Respect guests' privacy at all times.

Team Work

To support team members by providing assistance when required

Assist the Leisure Club Team Members in the effective running of the department

Support other hotel departments in designated duties, when required

Accountable for

Presentation and standards - The leisure club meets and exceeds statutory requirements and should always comply with standard operating procedures and equipment should be maintained and any defaults reported. Your personal presentation must be impeccable at all times.

A Great Customer Experience - ensure the leisure club is always ready to welcome members delivering the highest possible standard of cleanliness and customer service so that our people, products and service are memorable as we build our reputation as the Leading Leisure Club. Assist members and guests in a friendly, courteous and professional manner.

Product knowledge -be aware of all activates in the club to be able to answer questions correctly. Deal with enquiries in a prompt professional manner. Offer advice on facilities e.g. opening times. Assist members and guests as required.

Communications - report any defects on equipment to maintenance department and ensure communication with the Leisure Club team is clear to be passed onto leisure club members. Attend team meetings when required. Feed back leisure club members comments productively and constructively where necessary.

Leisure Club Performance - support the Leisure Club Manager and leisure team to deliver the best possible experience to all Leisure Club Members and guests.Further, add value to overall hotel performance through teamwork.

Statutory compliance & Pool Safety - achieve and maintain standards to the highest possible level in respect of cleanliness and Health & Safety. Be aware of and operate the hotel cash handling, security and emergency procedures. Carry out Pool Attendant tasks as required & respond to poolside emergencies and take appropriate action.

Person Spec:

~A valid Lifegaurd/Pool Attendant Qualification is required.

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