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16 days ago
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Linen Porter - Greater Manchester


Village Hotel Club
Salary band: Any
Location: Cheshire
Job type: Permanent
Contact: Village Hotel Club
Category: Hotel Jobs
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We are currently recruiting for a Linen Porter ( 40 hours) to join our highly successful team in our Village Hotel Club, Manchester Cheadle. Based in modern and contemporary surroundings you will be required to contribute to the hotels success. You should have a warm, personable nature, can do attitude and eye for details.

You will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. In return we will offer you second to none career opportunities.

Why choose us?

We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. If you are truly passionate about a career in hotels then we want to hear from you. As an expanding company with new hotels in the pipeline and a commitment to grow our future General Managers from within we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way

Twice a year we review all of our teams against our high performance behaviours

v. Inspirational

v. Driven

v. Commercial

v. Detailed

v. Resilient

If you stand out as the best in these areas and show potential then you will quickly be spotted for future development.

We are passionate about developing talent.

Apart from this we offer some amazing benefits such as FREE Gym membership to our health and fitness club which includes state of the art gym equipment as well as discounted shopping and stays within our hotels.



To be successful in your application for the position of Linen Porter, you must possess the following:

Responsible for


Presentation and standards - the linen rooms and stores need to be clean and organised at all times and must always be maintained to the highest possible adhering to agreed brand guidelines. Operational standards to be the best they can possibly be regarding service, hygiene and health & safety. Eye for detail is your middle name
Product knowledge -The Village is famous for its presentation and we know how much our guests value our standards. Understand and deliver your routine and periodic linen stock control/checks in accordance with Company procedures and productivity requirements.
Communications - with your team on a daily basis and those working around you so that everyone works together effectively. Show others a customer focused 'no problem' mentality, plus a bit more....
Housekeeping Performance - you ensure that you maximise every opportunity to support all members of the team to consistently achieve and maintain standards and up sell the hotel facilities and sales initiatives where possible,


Accountable for








Results - achieve the best possible guest satisfaction /mystery guest scores in line with departmental targets.
Quality - of product and presentation within bedrooms & areas. Attention to detail and overall a smoothly run linen operation.
Great Service - Always looking to improve. Dealing with complaints/problems politely and positively, making every effort to resolve them.
Statutory compliance including all Housekeeping related Health & Safety obligations and Operating requirements.


Person Spec


Experience within a customer facing environment
Personality-customer facing presence, rapport builder
Calm and assured under pressure.
Keen eye for detail
Ability to use tact and discretion
Smart professional appearance
Sense of humour
"No problem" mentality
Fit and healthy to undertake a physically demanding task.
We are currently recruiting for a Linen Porter ( 40 hours) to join our highly successful team in our Village Hotel Club, Manchester Cheadle. Based in modern and contemporary surroundings you will be required to contribute to the hotels success. You should have a warm, personable nature, can do attitude and eye for details.

You will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. In return we will offer you second to none career opportunities.

Why choose us?

We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. If you are truly passionate about a career in hotels then we want to hear from you. As an expanding company with new hotels in the pipeline and a commitment to grow our future General Managers from within we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way

Twice a year we review all of our teams against our high performance behaviours

v. Inspirational

v. Driven

v. Commercial

v. Detailed

v. Resilient

If you stand out as the best in these areas and show potential then you will quickly be spotted for future development.

We are passionate about developing talent.

Apart from this we offer some amazing benefits such as FREE Gym membership to our health and fitness club which includes state of the art gym equipment as well as discounted shopping and stays within our hotels.



To be successful in your application for the position of Linen Porter, you must possess the following:

Responsible for


Presentation and standards - the linen rooms and stores need to be clean and organised at all times and must always be maintained to the highest possible adhering to agreed brand guidelines. Operational standards to be the best they can possibly be regarding service, hygiene and health & safety. Eye for detail is your middle name
Product knowledge -The Village is famous for its presentation and we know how much our guests value our standards. Understand and deliver your routine and periodic linen stock control/checks in accordance with Company procedures and productivity requirements.
Communications - with your team on a daily basis and those working around you so that everyone works together effectively. Show others a customer focused 'no problem' mentality, plus a bit more....
Housekeeping Performance - you ensure that you maximise every opportunity to support all members of the team to consistently achieve and maintain standards and up sell the hotel facilities and sales initiatives where possible,


Accountable for








Results - achieve the best possible guest satisfaction /mystery guest scores in line with departmental targets.
Quality - of product and presentation within bedrooms & areas. Attention to detail and overall a smoothly run linen operation.
Great Service - Always looking to improve. Dealing with complaints/problems politely and positively, making every effort to resolve them.
Statutory compliance including all Housekeeping related Health & Safety obligations and Operating requirements.


Person Spec


Experience within a customer facing environment
Personality-customer facing presence, rapport builder
Calm and assured under pressure.
Keen eye for detail
Ability to use tact and discretion
Smart professional appearance
Sense of humour
"No problem" mentality
Fit and healthy to undertake a physically demanding task.

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