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13 days ago
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Lobby Host - Milton Keynes


stadium MK
Salary band: Any
Location: Buckinghamshire
Job type: Permanent
Contact: stadium MK
Category: Customer Service Jobs
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Lobby Host - Doubletree by Hilton Milton Keynes

Job Description and Person Specification

Position Details

Position: Lobby Host

Department: Reception

Reporting to: Reception Manager

Salary: per annum

Contract: Permanent

Hours per week: 20 per week 5 out of 7

Overall Objective:

To ensure that all customer needs are met and that their expectations are exceeded



Job Description

Person Specification

Main Objectives


To work within a team to deliver the day to day operational needs of the Hotel Reception
To meet and exceed guest expectations through consistent delivery of service levels in line with brand requirements



To be a point of contact for Guests dealing efficiently with any requests and enquiries


Summary of Duties


To welcome and assist guests arriving at the hotel



To assist any departing guests
To be the main point of contact in the hotel lobby
To maintain the ambience of the hotel lobby
To facilitate Guest request for amenities
To carry out any operational request of the Hotel Reception
To conduct general administrative duties using Microsoft office, internet explorer
To carry out general Concierge duties
To work cross departmentally in accordance with business needs


Essential


Have the ability to work as part of a team and on own initiative
Have excellent personal presentation and verbal communication and listening skills
Have a passion for delivering exceptional customer service with a 'can do' attitude
Be flexible, motivated and committed
IT skills
Good level of spoken English


Desirable


Experience in a customer service environment


Reference: H0149

Closing Date: 12th October 2016
Lobby Host - Doubletree by Hilton Milton Keynes

Job Description and Person Specification

Position Details

Position: Lobby Host

Department: Reception

Reporting to: Reception Manager

Salary: per annum

Contract: Permanent

Hours per week: 20 per week 5 out of 7

Overall Objective:

To ensure that all customer needs are met and that their expectations are exceeded



Job Description

Person Specification

Main Objectives


To work within a team to deliver the day to day operational needs of the Hotel Reception
To meet and exceed guest expectations through consistent delivery of service levels in line with brand requirements



To be a point of contact for Guests dealing efficiently with any requests and enquiries


Summary of Duties


To welcome and assist guests arriving at the hotel



To assist any departing guests
To be the main point of contact in the hotel lobby
To maintain the ambience of the hotel lobby
To facilitate Guest request for amenities
To carry out any operational request of the Hotel Reception
To conduct general administrative duties using Microsoft office, internet explorer
To carry out general Concierge duties
To work cross departmentally in accordance with business needs


Essential


Have the ability to work as part of a team and on own initiative
Have excellent personal presentation and verbal communication and listening skills
Have a passion for delivering exceptional customer service with a 'can do' attitude
Be flexible, motivated and committed
IT skills
Good level of spoken English


Desirable


Experience in a customer service environment


Reference: H0149

Closing Date: 12th October 2016

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