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8 days ago

Luxury VIP Travel - Loyalty Programme Executive – £21.5k – West London

A leading luxury travel brand is looking for an customer service orientated indivdual to provide a superior customer service and administration for its most important VIP clients.  As the Loyalty Programme Executive you will be administering and offering excellent customer service in everything related to the loyalty program, including the enrollment of VIP customers, servicing of existing accounts, and support to the loyalty programme Supervisor as and when necessary.

As the Loyalty Programme Executive you will :

  • Book holidays using credit nights accrued on the scheme
  • Enrol VIP customers in the loyalty program
  • Correct addresses, email or phone numbers
  • Issue complimentary night letters after verifying the account
  • Check points and nights are correct and quote number of points
  • Reply to email queries from clients or agents
  • Send out silver and gold pendants for guests who did not receive them at resort
  • Respond to Agent queries
  • Answer general customer queries
  • Assist customers in navigating account webpage

The successful Loyalty Programme Executive will have a passion for luxury travel, who is dedicated to providing a superior customer service at all times.  You will have excellent people skills, confident in dealing with customers in a face-to-face environment as well as over the phone.  The Loyalty Programme Executive will have meticulous attention to detail, be well organised with a strong work ethic and excellent diplomatic skills.  This is an excellent opportunity for a travel professional who has eiether a customer service, administration of travel consultant background to further their career with a luxury travel brand that looks to be a market leader and deliver excellence at all levels.

  • Monday to Friday
  • Regular FAM trips to tropical destinations
  • Heavily discounted 5* holidays
  • Above staturtory minimum pension
  • Health Insurance
  • Many other excellent benefits

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