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3 months ago
Salary: £20k - 25k per year + COMMISSION
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Tour Operator Jobs

A luxury travel consultant is required  to join this global  lifestyle travel management company which operates both as a travel agent and tour operator.

The ideal candidate is one who is looking for a challenge, is very hands on, target driven and will be instrumental in driving the growth of the tour operator side of the business forward through use of their sales skills and product knowledge.  They will maximise customer enquiries through using direct contracts/working with preferred partners to provide fantastic service to clients to turn enquiries into profitable sales consistently meeting or exceeding targets.

The candidate will need to be flexible to business needs including from time to time attending supplier and consumer facing events. 

•At least 3-5 years’ background working in a travel-sales environment
•Understanding of working in a luxury travel environment dealing with VIP/high net worth individuals and their demands
•Target driven and sales focused with proven successful sales track record, consistently beating sales targets and being in the top 10% performers in your company
• Tour Operator and Travel Agency know-how; with the ability to quote and cost from FIT contracts using your commercial judgement to secure revenue for QT without compromising on member’ wishes
• Creative flair and ability to tailor make “high touch” luxury travel packages working directly with airlines, hotels and DMCs with the ability to execute concepts through to completion
•Works well under pressure, rises to any challenge, and meets objectives
•Capable of working within a team structure or autonomously
•Excellent written and verbal communication skills
• Capable of driving new business and sales
•Well-earned and proven reputation for genuinely outstanding excellent customer service
•Regularly updating your own knowledge through reading, the study of specialist consumer and industry publications, industry networking, supplier training events including educationals and your own travel
•Knowledge and travel awareness of the main luxury hotel groups
•Knowledge and travel understanding of at least 3 of the following regions; Europe And Scandinavia/ Australasia/ Americas/ Middle East/ India And Indian Ocean/ Far East



 •Understanding of working in a concierge company
•Tour Operation background
•Understanding of working on incentives and small events
•GDS knowledge



 •Be an effective champion of driving sales and maximising margins with every sale
 •Take responsibility for client contact on a booking from start to finish, maintaining regular contact with client throughout duration of trip to ensure total satisfaction and repeat business
•Resolve any client complaints quickly and efficiently
•Respond to both telephone and email enquiries in a timely fashion within the guidelines as set by their manager
•Use of effective sales/questioning techniques to close the sale, reaching and exceeding sales targets
•Prepare quotes using margins specified by manager
•Study and know all product featured on the website and regularly keep abreast of luxury travel trends



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