Luxury Travel - Customer Service & Operations Manager – South West London – £25-33k
A market leading luxury travel tour operator, with a reputation for excellence, are looking for a Customer Service & Operations Manager. You will be dealing with customer enquiries and correspondence, either by telephone, email or letter. As Customer Service & Operations Manager you will be joining a bright and vibrant team of 30 people with 3 direct reports.
As Customer Service & Operations Manager you will:
The Customer Service & Operations Manager will have 2 years+ within customer service and operations/administration and be well equipped to deal with tasks in both fields helping to manage and exceed customers’ expectations. The Customer Service & Operations Manager will have some people management/supervisory experience and be a highly organised professional with exceptional attention to details and the ability to remain calm under pressure and consistently meet deadlines. The Customer Service & Operations Manager will be confident, methodical, positive and able to solve problems where you will be able to evolve systems and procedures to improve efficiency and customer service levels making the role the perfect opportunity for someone with a luxury, tailormade travel background looking to grow and develop their career.