Luxury Travel Reservations Consultant
The role of the Travel Sales Consultant is to sell specialist tours directly to the public and via travel agents while performing as the first point of contact for new reservations The primary duty is to answer the initial booking enquiry and ensure where possible the outcome results in a sale. This should be achieved through the delivery of a high standard of customer service and the application of excellent product knowledge and selling skills; ensuring the customer feels that their every query has been answered to their satisfaction. Much of the role will be concerned with the day-to-day duties and responsibilities as detailed below.
The Travel Sales Consultant is responsible for maintaining comprehensive knowledge of a wide range of products. Knowledge of new products is gained by attending product talks and gathering information through reading brochures and accessing relevant information sources. This includes unique selling points and relevant technical details. With this knowledge, the Travel Sales Consultant should be able to answer (or obtain the answer to) any query regarding the product thereby advancing the booking enquiry and ensuring customer satisfaction. The Travel Sales Consultant should also be able to answer basic travel queries, such as those relating to weather, passport & visas requirements and health & fitness. Product knowledge is also gained by attending annual product training visits. This knowledge will then enable the Travel Sales Consultant to answer queries that first-hand experience is required to answer. Knowledge of this experience is then shared with the rest of the department to improve overall awareness.
List of Main Duties: