Luxury Travel Reservations Consultant
Our client requires a luxury Travel Reservations Consultant to sell specialist tours directly to the public and via travel agents while performing as the first point of contact for new reservations The primary duty is to answer the initial booking enquiry and ensure where possible the outcome results in a sale. This should be achieved through the delivery of a high standard of customer service and the application of excellent product knowledge and selling skills; ensuring the customer feels that their every query has been answered to their satisfaction.
The Luxury Travel Reservations Consultant is responsible for maintaining comprehensive knowledge of a wide range of products. Knowledge of new products is gained by attending product talks and gathering information through reading brochures and accessing relevant information sources. This includes unique selling points and relevant technical details. With this knowledge, the Luxury Travel Reservations Consultant should be able to answer any query regarding the product thereby advancing the booking enquiry and ensuring customer satisfaction
Luxury Travel Reservations Duties
Luxury Travel Person Specification:
A successful applicant must have excellent customer service skills including a superb telephone manner. This is a great opportunity for someone with keen people skills and who enjoys speaking to customers. They should be sales focused, able to think quickly on their feet, and have strong communication skills for liaising with various departments within the company.