Luxury Travel Reservations Supervisor, up to £25k plus bonus, London
The role of Travel Sales Supervisor is to support the Sales Manager with the day-to-day running of the department, ensuring that work is carried our accurately, effectively and is on time, while performing as a link between the Sales Manager and the Travel Sales Consultants.
The role requires travel consultancy experience, maturity and professionalism as the Sales Supervisor will be privy to management level conversations and be expected to set a good example at all times for the other consultants to follow.
The Sales Supervisor will be required to assist with the recruitment of new consultants by filtering candidates and participating during interviews. The Travel Sales Supervisor will then assist with the introduction of new staff, organizing their training and sharing responsibility of their development during the first six months of employment.
The Travel Sales Manager will instruct the Travel Sales Supervisor to mentor certain members of staff, whether it’s because they need extra support or are experiencing a slip in standards. Mentoring will involve:
Travel Supervisor Duties:
The Travel Sales Supervisor is responsible for maintaining comprehensive knowledge of a wide range of products. Knowledge of new products is gained by attending product talks and gathering information through reading brochures and accessing relevant information sources. This includes unique selling points and relevant technical details. With this knowledge, the Travel Sales Supervisor should be able to answer (or obtain the answer to) any query regarding the product thereby advancing the booking enquiry and ensuring customer satisfaction. The Sales Supervisor should also be able to answer basic travel queries, such as those relating to weather, passport & visas requirements and health & fitness. Product knowledge is also gained by attending annual product training visits. This knowledge will then enable the Sales Supervisor to answer queries that firsthand experience is required to answer. Knowledge of this experience is then shared with the rest of the department to improve overall awareness.
General Consultancy Duties: