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29 days ago
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Luxury Travel Store Sales Supervisor - London


Prospects4LeisureTravel
Salary: £20k - 30k per year + comm
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Recruitment Team
Category: Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs, Travel Executive Jobs
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Luxury Travel Store Sales Supervisor - London - £competitive salary + commission

Our client is a luxury Caribbean specialist Tour Operator and they are looking for an experienced Retail Travel Supervisor to assist the Sales Manager in all aspects of the customer's holiday experience within the store.

Responsibilities:

Ensuring highest standards of customer service in Store

Assisting customers with enquiries

Ensuring Store booking procedures are being followed

Monitoring customer waiting time and liaising with Sales Manager for recruitment of additional staff

Maintaining efficient customer desk handling and turnover

Managing Store sales executive team, including timekeeping, rosters, lunch breaks

Key stakeholder for UVI Product/Commercial/Marketing/PR Departments

Collation and dissemination of Store booking, footfall and additional KPI reports and customer point of sale information required by Senior Management

Organization of Store evening functions

Assisting Sales Manager in supervision of the Sales team

Sales Training, Coaching and feedback of the Sales team

Managing Wedding appointments

Daily feedback to Head of Operations regarding suggested improvements to service delivery, policies and procedures 

Knowledge & Skill Requirements

Minimum 5 years Retail Travel experience with a minimum of 2 years in an Assistant Manager position

Excellent communication skills both written and verbal

Outstanding customer service and complaint handling skills

Experience of Microsoft Office, Word and Excel

Good knowledge of the Caribbean’s customs, culture and geography

Excellent diplomatic skills

Sales training and development experience essential

Luxury Travel Store Sales Supervisor - London - £competitive salary + commission

Our client is a luxury Caribbean specialist Tour Operator and they are looking for an experienced Retail Travel Supervisor to assist the Sales Manager in all aspects of the customer's holiday experience within the store.

Responsibilities:

Ensuring highest standards of customer service in Store

Assisting customers with enquiries

Ensuring Store booking procedures are being followed

Monitoring customer waiting time and liaising with Sales Manager for recruitment of additional staff

Maintaining efficient customer desk handling and turnover

Managing Store sales executive team, including timekeeping, rosters, lunch breaks

Key stakeholder for UVI Product/Commercial/Marketing/PR Departments

Collation and dissemination of Store booking, footfall and additional KPI reports and customer point of sale information required by Senior Management

Organization of Store evening functions

Assisting Sales Manager in supervision of the Sales team

Sales Training, Coaching and feedback of the Sales team

Managing Wedding appointments

Daily feedback to Head of Operations regarding suggested improvements to service delivery, policies and procedures 

Knowledge & Skill Requirements

Minimum 5 years Retail Travel experience with a minimum of 2 years in an Assistant Manager position

Excellent communication skills both written and verbal

Outstanding customer service and complaint handling skills

Experience of Microsoft Office, Word and Excel

Good knowledge of the Caribbean’s customs, culture and geography

Excellent diplomatic skills

Sales training and development experience essential


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