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7 months ago
Red Planet Travel Recruitment
Salary: £18,000 per annum
Location: London
Job type: Permanent
Contact: Red Planet Team
Category: Operations Jobs, Tour Operator Jobs, Travel Agent Jobs
Are you a fluent Cantonese & Mandarin Speaker looking for an opportunity to work in the Travel Industry? The Mandarin & Cantonese speaking Tour Leader Support role is an exciting career developing opportunity for the right candidate. This Award-Winning Travel Organisation has over 50 years’ experience as a Specialist Inbound Tour Operator that services incoming leisure & incentive travel groups to Europe from Asia.     

Tour Leader Operational Support Role
  • Based at our client’s London HQ, you will get involved in forward planning of all groups arrival from Asia (daily reports for arrivals within the next 5 days)
  • Double checking & familiarising with the itinerary before group arrival
  • Check if all vouchers have been issued or if any vouchers are missing and need to be passed to the tour leader on arrival
  • Get all tour driver’s details + pass to the sales offices and the tour leader
  • Check with the tour leader on arrival if he/she has all documents and vouchers – supply any copies if needed and send it to the hotel (re-confirm if received)
  • Handle any tour leader calls during the day
  • Handle emergency calls from tour leaders outside working hours when carrying emergency phone
  • Booking & contracting Chinese Restaurants across Europe (in co-operations with the service department)
  • Help with amendments for the groups from sales
Skills and Experience: 
  • This role is looking for a confident and ambitious candidate, who must be fluent in both Cantonese and Mandarin
  • Our client will consider candidates from a non-travel background, who wishes to begin a new career within the travel industry
  • The candidate must have sound European geographical knowledge with Fantastic time management, multi-tasking and organisational skills
  • A positive outlook is essential and you must be passionate about delivering excellent service along with a strong desire to learn and continually expand your product knowledge, possess a “Can do’ attitude at work, where nothing is too much trouble and be flexible to adapt in a changing environment
  • The Mandarin and Cantonese speaker must have a high command of the English language, both written and spoken
The Package: 
This position is a great opportunity for the successful applicant to work with an excellent travel organisation and be part of a diverse multi-national team, where you will be rewarded for your hard work and be paid a starting salary of £18,000 per annum. 

Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.
  



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