Are you a fluent Cantonese & Mandarin Speaker looking for an opportunity to work in the Travel Industry? The Mandarin & Cantonese speaking Tour Leader Support role is an exciting career developing opportunity for the right candidate. This Award-Winning Travel Organisation has over 50 years’ experience as a Specialist Inbound Tour Operator that services incoming leisure & incentive travel groups to Europe from Asia.
Tour Leader Operational Support Role
Based at our client’s London HQ, you will get involved in forward planning of all groups arrival from Asia (daily reports for arrivals within the next 5 days)
Double checking & familiarising with the itinerary before group arrival
Check if all vouchers have been issued or if any vouchers are missing and need to be passed to the tour leader on arrival
Get all tour driver’s details + pass to the sales offices and the tour leader
Check with the tour leader on arrival if he/she has all documents and vouchers – supply any copies if needed and send it to the hotel (re-confirm if received)
Handle any tour leader calls during the day
Handle emergency calls from tour leaders outside working hours when carrying emergency phone
Booking & contracting Chinese Restaurants across Europe (in co-operations with the service department)
Help with amendments for the groups from sales
Skills and Experience:
This role is looking for a confident and ambitious candidate, who must be fluent in both Cantonese and Mandarin
Our client will consider candidates from a non-travel background, who wishes to begin a new career within the travel industry
The candidate must have sound European geographical knowledge with Fantastic time management, multi-tasking and organisational skills
A positive outlook is essential and you must be passionate about delivering excellent service along with a strong desire to learn and continually expand your product knowledge, possess a “Can do’ attitude at work, where nothing is too much trouble and be flexible to adapt in a changing environment
The Mandarin and Cantonese speaker must have a high command of the English language, both written and spoken
The Package: This position is a great opportunity for the successful applicant to work with an excellent travel organisation and be part of a diverse multi-national team, where you will be rewarded for your hard work and be paid a starting salary of £18,000 per annum.
Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.