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18 days ago
Viking River Cruises
Salary band: Any
Location: UK
Job type: Permanent
Contact: Viking River Cruises
Category: Bar Jobs
Position: Matre d'htel

PURPOSE OF POSITION
You ensure a friendly and professional service in the restaurant and bar to the fullest satisfaction of our guests in accordance with Viking River Cruises Standards.

ASSIGNMENTS/RESPONSIBILITIES

Responsible for the entire service operation onboard


Supervision/support of a professional welcoming and sales orientated F&B Service
Ensuring the correct handling of all products, materials and equipment
Ensuring absolute cleanliness and order in accordance with HACCP rules
Operation of service procedures according to standards (e.g. menus, decoration)
Preparation of opening and closing ships at start and end of season
Organization and execution of F&B related ship functions and special events
Performance according to company standards and HACCP rules


Management and motivation of the service crew


Organization, management and motivation of restaurant and bar (7-16 crew)
Management of work schedules & Training of service department
Luggage duty on embarkation and disembarkation day & participation in loadings


Responsible for cost control and adherence to set budgets


Cost control in accordance to the budget
Establishing of weekly stock order in cooperation with Hotel Manager
Conduction of stock takes; inventory according to company procedures
Daily closing of restaurant and bar area cash register


Active liaison with guests


Welcoming of guests and socializing during meal times
Conduction of daily menu presentation




Supervisor: Hotel Manager
Gives instructions to: Restaurant and Bar crew
Receives instructions from: Hotel Manager, Corporate Operation Manager

DUTIES


The holder of the position undertakes not to pass over the company's information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
Conduct and appearance in accordance with the rules and regulations of Viking River Cruises AG



QUALIFICATION PROFILE


Graduated education within hotel / catering industry
Min. 3 years professional experience in same or similar position in 4 or 5* operation
International experience / experience on a ship is an asset
Excellent English skills, other languages are an asset
Service oriented and guest focused
Excellent management, organizational and communication skills
Positive personality, professional appearance
Flexibility and stress resistance, team player, commitment




GUIDELINES AND REGULATIONS
Job Description . Contract . Company Rules and Regulations . Onboard ABC . Viking College . Uniform Regulation . F&B Manual

Viking Cruises offers destination-focused river and ocean cruises that are carefully designed with a mix of cosmopolitan cities and collector ports. Founded in 1997 as Viking River Cruises, the company has undergone rapid expansion in the river cruise industry, holding the largest market share and operating the largest fleet with 52 modern river vessels including innovative and award-winning Viking Longships. In 2013, Viking announced the launch of its ocean cruise division leveraging the company's managerial experience in ocean cruising as well its success in the river cruise sector.

Viking employs nearly 4,000 of its own highly trained, English-speaking crew worldwide-all dedicated to making its guests' stay memorable. Viking's Swiss management team overseas global operations-from shore excursions to catering and nautical-and offers Viking College, a custom employee training program. Viking has one of the highest retention rates in the industry due to its comprehensive compensation package, employee-friendly benefits and team building spirit.

Viking Cruises is an equal opportunity employer.

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