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about 1 month ago
Radisson Blu Edwardian
Salary band: Any
Location: Manchester
Job type: Any
Contact: Radisson Blu Edwardian
Category: Bar Jobs
To achieve hotel revenue & profit targets, and customer & staff satisfaction goals, by directing conference & banqueting operations and by creating and maintaining a cohesive and motivated conference & banqueting operations team. Also to deliver a great service experience, which makes people feel special.
  • Understands the strategic positioning of the hotel & within the competitive market
  • Understands the tools of financial management, and uses them to predict & affect the hotels position
  • IT applications: Micros, Opera, My HR World
  • Local area knowledge, including local competition in the market segment
  • Has food & beverage product knowledge, and an awareness of menus and pricing guidelines
  • Has a good command of the English language
  • Knowledge of Radisson Blu Edwardian systems & procedures
  • Is confident in their ability to communicate & establish rapport
  • Is able to improve the decision process making by clarifying and setting goals, sharing perspectives on reality, identifying options and creating consensus on a way forward.
  • Has the ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
  • Is an advocate for positive change and improvement within the organization by identifying and communicating the compelling need for change and improvements.
  • Can develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning.
  • Can assign tasks using such techniques as needs analysis, individual skills assessment, objective setting and communication.
  • Ensures effective communication and synergy between conference & banqueting operations team, food and beverage team and other hotel departments
  • Is able to analyze & control costs, in order to maintain positive cash flow & to maximize profitability
  • Business Communication: Use results-oriented writing techniques and strategies for correspondence (e.g. memos, letters, reports, emails, proposals, etc.) with correct grammar and punctuation.
  • Budget Management: Ability to manage to and achieve budget goals by analyzing historical data and forecasting costs and revenues.
  • Performance Management and Supervisory Skills: Ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
  • Change Management: Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling need for change/improvements.
  • Coaching: Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning
  • Has local area knowledge, including local competition in the market segment
  • Delegation: Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting and communication.
  • Maintains and displays in-depth Food & Beverage product knowledge consistently, in order to WOW the guest, promote sales, and ensure that all employees are provided with the necessary information to perform their job effectively
  • Trains staff in current food and beverage product and communicates daily specials and new menu additions
  • Monitors & controls departmental budget
  • Monitors equipment and staffing costs and makes adjustments accordingly
  • Ensures that all bills balance and assists Financial Controller with any bill queries
  • Determines appropriate staffing levels, and schedules staff to maintain a balance between customer demands, profitability and employee preferences
  • Prepares revenue forecasts for department, and takes action accordingly
  • Development implementation of the revenue and marketing plan for the outlet
  • Develops and implements special promotions on an ongoing basis, targeted at local business and hotel residents
  • Increases sales by coaching employees on effective sales techniques
  • Takes overall responsibility for guest & staff satisfaction, by directing the team
  • Selects, trains, develops, recognizes, coaches, evaluates and manages the performance of all staff in their respective areas
  • Leads by example, and motivates all their employees to anticipate guests needs & deliver service in a way that makes people feel special
  • Ensures all staff sign off on key financial and H&S procedures in accordance with company policy
  • Remains aware of all health and safety regulations regarding department and hotel, adheres to all emergency procedures, and trains staff accordingly
  • Ensures cleaning is carried out according to schedules that are signed for and records kept
  • Creates 100% guest satisfaction by providing the company experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Takes overall responsibility for guest & staff satisfaction by directing C&B operations and the F&B outlets
  • Seeks opportunities to improve the guest experience by seeking feedback, and evaluating service levels, and developing strategies to improve areas of concern
  • Sets objectives for the C&B Operations Team and the F&B outlets and manages the team leaders
  • Ensures that rooms and other public areas are set up in accordance with Radisson Blu Edwardian C&B standards and are consistently maintained to Edwardian standard
  • Ensures that all clients are effectively met and welcomed
  • Conducts daily meetings to discuss event detail, special requests and product development
  • Manages monthly inventories
  • Ensures that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis
  • Ensures that appropriate account and cash bar procedures are implemented in accordance with company standards
  • Ensure all legislative and company fire, health, hygiene, safety & security guidelines are upheld
  • Selects, trains, develops, recruits and selects qualified staff, recognises, coaches, evaluates and manages the performance of all staff in the conference & banqueting operations team
  • Communicates performance expectations and provide employees with ongoing feedback
  • Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential
  • Evaluates employees performance and conducts regular appraisals and feedback sessions
  • Communicates and reinforces the vision of Making People Feel Special to employees
  • Provides employees with the tools necessary to perform job responsibilities
  • Gives personal attention, takes personal responsibility and uses teamwork to provide excellent guest service
  • Analyses & controls costs, in order to maintain positive cash flow & to maximise profitability
  • Develops annual budget recommendations and implements the approved budget.
  • Monitors and controls equipment, staffing & F&B sales costs on a daily basis, taking corrective action where necessary
  • Determines appropriate staffing levels, to maintain a balance between customer demands, profitability and employee preferences
  • Analyses business results on a regular basis and takes actions to improve results as appropriate
  • Establishes a cross-disciplined culture, which encourages employees to build strong working relations across all teams, and to respect different roles and responsibilities
  • Selects, trains, develops, recognizes, coaches, evaluates and manages the performance of all staff in the conference & banqueting operations team
  • Leads by example, and motivates conference & banqueting employees to anticipate guests needs & deliver service in a way that makes people feel special
  • Manages My HR World and rotas for the C&B team
  • Sets objectives for the Conference & Banqueting Team and manages the team leaders
  • Focus on being on the floor at key times, particularly at lunch and dinner
  • Coordinates the set-up of bar in accordance with Radisson Blu Edwardian Gap Standards
  • Oversees the beverage service provided in the bar and coaches employees on effective service and beverage presentation techniques
  • Inspects bar areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
  • Leads by example, and motivates all their employees to anticipate guests needs & deliver service in a way that makes people feel special
  • Ensures effective communication and synergy between all food and beverage departments & other hotel departments
  • Confirms daily specials and new menu additions with the Executive Chef
  • Liaising with the Guest Service Manager for VIPs and guests special requests
  • Manages the operation of Room Service
  • Coordinates the set-up of Room Service areas in accordance with Radisson Blu Edwardians standards
  • Oversees the food and beverage service, coaches employees on effective service and food presentation techniques as per companies gap standards
  • ..... click apply for full job details

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