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about 1 month ago
Europcar UK Group
Salary band: £15k - £20k
Location: Surrey
Job type: Contract
Contact: Europcar UK Group
Category: Customer Service Jobs

We currently have an exciting role providing an on-site professional and friendly service managing reservations, extensions, terminations and customer service for Mercedes-Benz UK (MBUK) Customers.

Key Personal Activities

  • You will be responsible for establishing and maintaining a good working relationship with the Customer, managing all reservations via the authorised route to the In-House Customer.
  • Working closely with Europcar and Mercedes you will check all reservations periodically to ensure that Europcar branches have received and confirmed the hire request by progressing and terminating rentals.
  • You will be filing/administration forms to be accurately completed, ensuring any SLA's agreed are achieved, whilst maintaining complete security of all Europcar (UK) policies, rates, terms and conditions

Responsibilities

  • To maintain a high quality of Customer Experience recognising the Groups Strategy and objectives.
  • To understand Europcar Groups Vision, Mission and Values.
  • To follow all Operational procedures and Working Instructions applicable to the job.
  • To maintain a high quality of customer experience recognizing the groups strategy and objectives.
  • Ensure all reservations are accepted and managed within the agreed Service Level Agreement - 15 minutes.
  • Ensure all bookings are confirmed by the Stations and suppliers prior to close of business on a daily basis.
  • Ensure any system issues / contract discrepancies are bought to the attention of your line Manager at the earliest opportunity.
  • Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area.

Working Hours

  • Shift work between 07:00 - 22:00 & 08:00 - 16:00 Saturday
  • The successful candidate will be required to work every Saturday with a day off during the week

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