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28 days ago
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Monday to Friday Luxury Tour Operator Reservations Agent / Consultant – Central London


Domex Recruitment
Salary: OTE £28000
Location: London
Job type: Permanent
Contact: Jose
Category: Travel Consultant Jobs
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My client, a leading luxury long haul tour operator, is seeking an experienced, personable Travel Consultant to join their growing reservations team selling a wide range of luxury long haul destinations.

Working on a predominately Monday to Friday basis, this role is based around customer service rather than sales so there are no set targets.

Luxury Tailormade Reservations Agent / Consultant key duties include:

* Sell directly to the public and via travel agents either over the telephone, by email or face-to- face with customers visiting the office.
* Help maintain a growing database of loyal existing customers and attract new potential customers.
* Ensure that every effort is made to convert enquiries into options, and options into confirmed bookings.
* Use product knowledge to confidently cross-sell to other products if the required holiday is unavailable or unsuitable.
*  Answer initial queries about the holiday. Determining suitability and suggesting alternatives, where applicable.
* Answer queries for existing bookings, process amendments, where required, and help resolve any issues through liaising with Reservations Management and Customer Relations.
* Support the rest of the department with its administration to ensure deadlines are met and service levels remain high.
* Use knowledge gained from customers to inform the marketing and commercial departments of new trends and potential destinations.

Luxury Tailormade Reservations Agent / Consultant Skills Required:

* Previous experience selling long haul tailormade holidays
* Excellent worldwide destination knowledge
* Persuasive and confident individual who can adapt to differing circumstances
* Enjoys and comfortable selling a luxury brand.
* Excellent communication skills both verbal and written
* Strong customer service ethos

Luxury Tailormade Reservations Agent / Consultant Remuneration:

* Basic Salary to £23000
* Profit/performance related discretionary bonus
Overtime worth approx £2000pa
09.00-17.30 hours Monday to Friday.
*  23 days annual leave rising to 28 days after 5 years’ service and 33 days after 10 years’ service + bank holidays
* Pension scheme with excellent company contributions
* Private Medical Healthcare scheme
* Season Ticket Loan

Interested? For the next step in your travel career apply now with your up to date CV.

Please note, due to high number of applications, only suitable candidates will be contacted.



 

My client, a leading luxury long haul tour operator, is seeking an experienced, personable Travel Consultant to join their growing reservations team selling a wide range of luxury long haul destinations.

Working on a predominately Monday to Friday basis, this role is based around customer service rather than sales so there are no set targets.

Luxury Tailormade Reservations Agent / Consultant key duties include:

* Sell directly to the public and via travel agents either over the telephone, by email or face-to- face with customers visiting the office.
* Help maintain a growing database of loyal existing customers and attract new potential customers.
* Ensure that every effort is made to convert enquiries into options, and options into confirmed bookings.
* Use product knowledge to confidently cross-sell to other products if the required holiday is unavailable or unsuitable.
*  Answer initial queries about the holiday. Determining suitability and suggesting alternatives, where applicable.
* Answer queries for existing bookings, process amendments, where required, and help resolve any issues through liaising with Reservations Management and Customer Relations.
* Support the rest of the department with its administration to ensure deadlines are met and service levels remain high.
* Use knowledge gained from customers to inform the marketing and commercial departments of new trends and potential destinations.

Luxury Tailormade Reservations Agent / Consultant Skills Required:

* Previous experience selling long haul tailormade holidays
* Excellent worldwide destination knowledge
* Persuasive and confident individual who can adapt to differing circumstances
* Enjoys and comfortable selling a luxury brand.
* Excellent communication skills both verbal and written
* Strong customer service ethos

Luxury Tailormade Reservations Agent / Consultant Remuneration:

* Basic Salary to £23000
* Profit/performance related discretionary bonus
Overtime worth approx £2000pa
09.00-17.30 hours Monday to Friday.
*  23 days annual leave rising to 28 days after 5 years’ service and 33 days after 10 years’ service + bank holidays
* Pension scheme with excellent company contributions
* Private Medical Healthcare scheme
* Season Ticket Loan

Interested? For the next step in your travel career apply now with your up to date CV.

Please note, due to high number of applications, only suitable candidates will be contacted.



 


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